Terms & Conditions
Agreement
Making a booking with Resonant Choices creates a legally binding contract, the "Agreement", between you and us. The parties to this Agreement are: (1) the person who makes the booking, referred to throughout as "you" or "your", and (2) Resonant Choices Resonant Choices Coaching & Consulting Pte. Ltd., referred to as the "Company", "we", and "us".
We provide our services to you subject to this Agreement. We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. If you continue to use our website or services after changes have been made, you will be considered to have accepted the changes.
Definitions
'Session' means any individual coaching session, team coaching session, workshop, or facilitation offered by the Company. 'Client' means any individual or organisation that engages the Company for its services.
Bookings
A booking is confirmed when you receive a confirmation email from us, even if payment has already been made. We reserve the right to refuse bookings for any lawful reason.
We will email your confirmation to the address provided at the time of booking within 48 hours. If you have not received confirmation within 48 hours, please check your spam folder and contact us at hello@resonantchoices.com.
The price for each session will be communicated to you in advance and must be paid in full by bank transfer prior to the session, unless otherwise agreed in writing.
Cancellations or changes to bookings
Individual coaching sessions (1:1): Cancellations must be made at least 24 hours before the scheduled session by email to hello@resonantchoices.com. Cancellations made with less than 24 hours notice will not be eligible for a refund, except at our discretion in exceptional circumstances.
Team coaching engagements: Cancellations or changes to team coaching sessions must be made at least 10 business days in advance by email to hello@resonantchoices.com. Cancellations made with less than 10 business days notice will not be eligible for a refund, except at our discretion in exceptional circumstances.
Confidentiality
All information shared during coaching sessions is strictly confidential and will not be disclosed to any third party without your prior written consent, except where required by law or where there is a risk of harm to you or others. This confidentiality obligation applies to both parties.
The Company operates in accordance with the ethical standards of the International Coaching Federation (ICF). Where the work falls outside the scope of coaching, the Company will refer the client to an appropriate professional.
Recording policy
No recording of any coaching session, workshop, or facilitation, whether audio or video, is permitted without the prior written consent of all parties. The Company does not record sessions without client consent.
Online sessions
Where sessions are conducted online, both parties are responsible for ensuring a stable internet connection and appropriate environment. The Company accepts no liability for technical disruptions beyond its reasonable control. In the event of a significant technical failure, the session will be rescheduled at a mutually convenient time.
Attendance and conduct
Please ensure you arrive on time for your session. The Company reserves the right to refuse admission or end a session if a client behaves in a disruptive or inappropriate manner. No refund will be issued in such circumstances.
Limitations of liability
Nothing in this Agreement excludes or limits our liability for personal injury or death caused by our negligence, or in any other circumstance where such limitation is not permitted by applicable law.
Our total aggregate liability in contract, tort, misrepresentation, or otherwise arising in connection with this Agreement shall be limited to the total amount received from you in connection with the session giving rise to such liability.
You attend and participate in sessions at your own risk. We accept no responsibility for:
- Loss or damage to personal property
- Personal injury, except as set out above
- Loss of data, profit, revenue, or any indirect or consequential loss or damage
General
Data Protection: In processing your personal data, we comply with all applicable data protection legislation, including Singapore's Personal Data Protection Act (PDPA). Please see our Privacy Policy for details.
Intellectual Property: All materials provided by the Company, including any written content, frameworks, tools, or resources, are the sole property of the Company. You may make a copy for your own personal use, but no other use is authorised without prior written consent.
Force Majeure: We will not be liable for any breach of this Agreement resulting from circumstances beyond our reasonable control, including but not limited to acts of God, war, civil commotion, pandemic, fire, flood, or other exceptional circumstances.
Severability: If any provision of this Agreement is deemed illegal, unenforceable, or invalid, it shall be severed and the remaining provisions shall continue to be binding.
No Waiver: Any failure by us to enforce any provision of this Agreement shall not be construed as a waiver of such provision.
Variation: This Agreement may only be varied by express written agreement of both parties.
Jurisdiction: This Agreement shall be governed by the laws of Singapore, and both parties submit to the exclusive jurisdiction of the Singapore Courts.
Questions? Contact us at hello@resonantchoices.com